logitech wireless mouse and keyboard intermittent connection

LOGITECH WIRELESS MOUSE AND KEYBOARD INTERMITTENT CONNECTION UPDATE

In some cases the receiver signal gets blocked by the computer case, causing a delay. If your receiver is in the back of your computer, it may help to relocate the receiver to a front port. Move the device closer to the USB receiver. Verify the product or receiver is connected directly to the computer and not to a hub, extender, switch or something similar. Please try the below steps to resolve the issue: I'm pissed because I paid this keyboard 120€ and this is not the experience you should have with such an expensive product. so I guess it somehow happens less often while the keyboard is charging but it still does happen. I have a MX keys and a MX vertical and I don't have any issues with the last one, using the same receiver.Īlso, while the keyboard is connected (with a wire, to charge it), there is no disconnects issues which is weird because I know that the keyboard is only working remote, so this should not make a difference but it is in my case.Įdit: Well it just happened while the keyboard was charging.

LOGITECH WIRELESS MOUSE AND KEYBOARD INTERMITTENT CONNECTION UPDATE

A few weeks ago, a new update was rolled out and since then it started again to disconnect so often. I already contacted Logitech Support one month ago, they make me update the keyboard, and everything went back to normal (I still got disconnects but it was less often). It will happen, most of the time, when I start writing after a little break, then the backlit starts to blink and I have to either wait something between 10 and 30s or restart the keyboard / disconnect the logitech unifying receiver to make it work again.

However I feel quite frustrated because the keyboard is disconnecting randomly very often. I bought a MX keys last August and I truly love this product, it's exactly what I was looking for.

Logitech wireless mouse and keyboard intermittent connection